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ORF Issue Escalation Process
For DFOM Facilities Operations and Maintenance-Related Issues, please use the following process:
Step 1: First Contact ORF Maintenance Call Center at 301-435-8000. This phone is staffed 24/7/365.
- If you DO have an Established Maintenance Request (prefix of M or WO) – Call 301-435-8000. Let the representative know
you have a Work Order - Report Issue
- If you Do NOT have an Established Maintenance Request Call 301-435-8000. – Report Issue
Step 2: If not successful, contact Facility Management Team 301-337-5908. Please reference the Maintenance Request
(which has a prefix of M) or WO number, if available.
Step 3: If unsuccessful, Contact the Branch Chief as follows:
Building 10 Clinical Center Complex: Donald Edwards 240-479-1879Maryland-Owned Facilities (Bethesda Campus, other than Building 10 Complex, Poolesville, and
Integrated Research Facility Frederick): Robert Belcher 240-479-0770
Research Triangle Park, North Carolina: Bill Blair 919-771-8462
Step 4: If unsuccessful, Elevate to DFOM Deputy Division Director: Reginald Stewart 301-957-5916
Step 5: If unsuccessful, Elevate to DFOM Division Director Donna Phillips 240-478-8353
Step 6: If unsuccessful, Elevate to ORF Director Dan Wheeland 301-594-0999
For Space-Related Issues:
– If unsuccessful, elevate to Division Director: Rick Herring
For waste management and recycling questions:
– If unsuccessful, contact Division Director: Kenny Floyd
For Issues Related to the Surgery, Radiology, and Laboratory Medicine (SRLM) Project: Please contact
Gregar Odegaarden
For Issues Related to Design and Construction Projects Other Than the Surgery, Radiology, and Laboratory Medicine (SRLM) Project:
– If issues arise, attempt to work them out with Project Officer
– If unsuccessful, elevate as follows:
• Research Triangle Park, North Carolina: Bill Blair
• National Cancer Institute Design and Construction Branch: Scott Koehler
• Office and Leased Space Design and Construction Branch: Woody Inscoe
– If unsuccessful, elevate to Branch Chief’s Division Director: Rick Robey
For any issue related to the Environment of Care in Building 10 (Life Safety, Interim Life Safety Measures,
Construction Risks, and Infection Control), escalate to the Office of Hospital Physical Environment in the ORF/OD: Vijay Nathan