The Facility Team Chief is the first point of contact for Administrative Officers in resolving all facilities-related issues. They are responsible for ensuring that service level agreements are met and that occupants enjoy quiet use of the space as intended. Please contact 301-435-8000 or contact the Facility Team Chief for your building.
Within the team of Facility Managers is the Housing Management Team (HMT). The HMT manages on-campus residences, referred to as the Quarters. In addition, the HMT is the liaison between the landlords and tenants in off-campus housing controlled by four NIH student Fellow programs.
The Facility Management Team is not mandated to intrude on existing relationships the ICs may have with service providers, but ICs and service providers are encouraged to use the Facility Management Team when normal channels are not working well.